@book{10466,
	author = {Crúz Vásquez Elda Dinora},
	title = {Oficial de servicio al cliente y telemarketing en Lazarus & Lazarus S. A. de C. V /  },
	publisher = {Universidad de San Pedro Sula, },
	year = {2014},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOSEFySzhIN2RqUmc}
}