@book{10484,
	author = {Ramos Vallecillo Karla Maricela},
	title = {Servicio al cliente en Tigo HN S. A /  },
	publisher = {Universidad de San Pedro Sula, },
	year = {2014},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOYkNtOUVhaVp1VU0}
}