00499nam a22001817a 4500003000400000005001700004008004100021020001500062040000800077082002000085100002200105245004600127250001000173260003700183300001100220490001000231650007600241OSt20170103135904.0030206s2002    ck            000 0 spa d  a968451476X  cOSt04221a658.8bB835  aBuckner, Leroy M.00aServicio al cliente /cLeroy M. Buckner,   a2 ed.  aMadrid. bMcGraw-Hill,   c1993.  a137 p.  vNo.10042LEMBxMERCADEO xVENTAS xSERVICIO AL CLIENTE xANÁLISIS DE MERCADEO