@book{11432,
	author = {Suazo Meraz, Francis Vannesa},
	title = {Estrategias para mejorar la satisfacción de los clientes en Ferreteria Monterroso},
	publisher = {Universidad de San Pedro Sula, },
	year = {2016.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOTUtibDRsNDhQbXc}
}