@book{11439,
	author = {Alvarez Hernandez, Jany Suleyma },
	title = {Atención al cliente en Banco de Occidente S. A.  /  },
	publisher = {Universidad de San Pedro Sula, },
	year = {2016.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTObkhNcHhEblYzOVE}
}