@book{11466,
	author = {Bonilla Maldonado, Silvia Raquel},
	title = {Servicio al cliente en Grupo Inferra / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2015.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOYTVrVUhHbVJadm8}
}