@book{11489,
	author = {Soto Lanza Martha Irene},
	title = {Supervisora de servicio al cliente en H.C.E. Honduras S. de R. L / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2015.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTON1N5SjN4eU1helk}
}