@book{11492,
	author = {Gónzalez Juarez Belia Griselda},
	title = {Mejoramiento de la eficiencia de servicio al cliente del contact center de casa Comercial Mathews Cemcol / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2015.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOVVlhcEtRMU1sQ3c}
}