@book{11493,
	author = {Espinoza Rodezno Ana Yennse},
	title = {Propuesta de mejora en atención al cliente de Hotel Hilton Princess / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2015.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOVkk3Z180U2dGX1U}
}