@book{11517,
	author = {Mendoza Vásquez, Maria del Carmen},
	title = {Reestructuración del departamento de servicio al cliente en Finca S. A. / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2016.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOOEQ0U0IzZTVJODg}
}