@book{11656,
	author = {Cruz Cruz, Lila Carolina},
	title = {Servicio al cliente en Distribuidora la Bobina S. A /},
	publisher = {Universidad de San Pedro Sula, },
	year = {2016.},
	address = {Honduras, San Pedro Sula : },
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOT210TVNuOFRpZGM}
}