TY  - BOOK
AU  - .
TI  - Business process improvement / : The breakthrough strategy for total quality, productivity and competitiveness
SN  - 0070267685
U1  - 650 21
PY  - 1991///
CY  - New York
PB  - McGraw Hill
KW  - LEMB
KW  - NEGOCIOS
KW  - ADMINISTRACIÓN
KW  - CAMBIO ORGANIZACIONAL
KW  - PERFECCIONAMIENTO-OCUPACIONAL
ER  -