@book{12342,
	author = {Peña Carrillos, Shady Maricel},
	title = { Manual de servicio al cliente agencia de viajes Columbus S.A  / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2016.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOa0NoYm93YUdOekk}
}