@book{1247,
	author = {Ortega Pacheco, Alejandra Maria },
	title = {Oficial de servicio al cliente de la empresa Telefónica Celular S.A. de C. V  / },
	publisher = { Honduras, San Pedro Sula :},
	year = {2014},
	address = {Universidad de San Pedro Sula, },
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOcUNSdzVwbFQtNHM}
}