@book{12509,
	author = {Rojas Rapalo, Mitchell Estefania.},
	title = {Fortalecimiento del área de servicio al cliente  /},
	publisher = {Universidad de San Pedro Sula, },
	year = {2017.},
	address = {Honduras, San Pedro Sula : },
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOZEprZDR0UDJrTEU}
}