@book{12877,
	author = {Erazo Oviedo, Andrea Michelle},
	title = {Plan para mejorar la comunicación interna de Avianca / },
	publisher = {2018.},
	year = {Universidad de San Pedro Sula, },
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=1ni1M1HDI4nOtLuNBR_JC5iaN7jTujuEl}
}