@book{1338,
	author = {Pineda Velásquez, Dafny Joselin},
	title = {Oficial de contac center en el Banco del País / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2014},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTONlFaMUJoM2UtdkE}
}