@book{6664,
	author = {Chevez Smith, Wendy Guadalupe},
	title = {Análisis de clima organizacional de servicio al cliente de Banco Ficohsa /
                                                                                                                                                                     },
	publisher = {Universidad de San Pedro Sula, },
	year = {2013.},
	address = {Honduras, San Pedro Sula :}
}