@book{6742,
	author = {Fromm Hernández, Heidi Gisselle },
	title = {Servicio al cliente en el departamento de equipaje de United Airlines  / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2012.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOUGlLVlJaUzA0am8}
}