@book{7078,
	author = {Trejo Triminio, Emilia Claribel },
	title = {Manual de servicio al cliente Canaturh Capitulo San Pedro Sula / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2012.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTONzV0bGZNaExGNGs}
}