@book{8416,
	author = {Alvarado Murillo, Pamela Johanna },
	title = {Mejoras en el servicio al cliente en Delta Airlines INC / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2013.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOQl9tRXNZNTZ6Rjg}
}