@book{8431,
	author = {Galeas Avelar, Elda Virginia },
	title = {Pasos para mejorar la calidad del servicio al pasajero en American Airlines / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2014.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOZ25VMnNhN1ZQWFU}
}