@book{8436,
	author = {Mejia Cardoza, Bessy Alejandra },
	title = {Servicio al cliente Startek  / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2014.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOSE9TcS1YeGk3VkE}
}