@book{8439,
	author = {Medina Landaverde, Fanny Denisse },
	title = {Servicio al cliente Canal 11 /},
	publisher = {Universidad de San Pedro Sula, },
	year = {2014.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTONXVvX0dwU1hVZkE}
}