@book{9555,
	author = {Rivera Madrid, Oscar Ricardo },
	title = {Propuesta de implementación de Help Desk Banco de Occidente  / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2014.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTObDFUbnRybHVkMjQ}
}