@book{9798,
	author = {Tabora Flores, Hansel David},
	title = {Mejoras de atención del servicio de equipajes en Copa Airlines  / },
	publisher = {Universidad de San Pedro Sula, },
	year = {2014.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOU2ZGd3VUZHZ4a2s}
}