@book{9808,
	author = {Duron Orellana, Sara Isabel},
	title = { Servicio al cliente en el área de equipaje en Copa Airlines S. A /},
	publisher = {Universidad de San Pedro Sula, },
	year = {2015.},
	address = {Honduras, San Pedro Sula :},
	url = {https://drive.google.com/open?id=0BwkeKKAhXnTOSlM2Zk9YQ3QyM0U}
}