| 000 | 00565nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20170103135904.0 | ||
| 008 | 030206s2002 ck 000 0 spa d | ||
| 020 | _a968451476X | ||
| 040 | _cOSt | ||
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_221 _a658.8 _bB835 |
| 100 |
_aBuckner, Leroy M. _91323 |
||
| 245 | 0 | 0 |
_aServicio al cliente / _cLeroy M. Buckner, |
| 250 | _a2 ed. | ||
| 260 |
_aMadrid. _bMcGraw-Hill, _c1993. |
||
| 300 | _a137 p. | ||
| 490 | _vNo.10 | ||
| 650 | 0 | 4 |
_2LEMB _xMERCADEO _xVENTAS _xSERVICIO AL CLIENTE _xANÁLISIS DE MERCADEO _968 |
| 942 |
_2ddc _cBK |
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_c11046 _d11046 |
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