| 000 | 00631nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220523163255.0 | ||
| 008 | 161117b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0875844480 | ||
| 040 | _cOSt | ||
| 082 |
_a331.1 _bR453 |
||
| 100 |
_91379 _aReicheld, Frederick F. |
||
| 245 |
_aThe loyalty effect : _bThe hidden force behind growth, profits, and lasting value / _cFrederick F. Reichheld; Thomas Teal |
||
| 260 |
_aMassachusetts, _bHarvard Business School Press, _c1996. |
||
| 300 | _a323 p. | ||
| 650 |
_xBUSINESS-NEGOCIOS _xECONOMIC-ECONOMIA _xCUSTOMER SERVICE-SERVICIO AL CLIENTE _91380 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c12026 _d12026 |
||