| 000 | 00595nam a22001937a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20200131191831.0 | ||
| 008 | 030206s2002 ck 000 0 spa d | ||
| 020 | _a9789701072776 | ||
| 040 | _cOSt | ||
| 082 | 0 | 4 |
_221 _a658.8 _bZ458 |
| 100 | 1 |
_aZeithaml, Valarie A. _9979 |
|
| 245 | 0 | 0 |
_aMarketing de servicios / _cValarie A. Zeithaml; Mary Jo Bitner; Dwayne D. Gremler |
| 250 | _a5ª ed. | ||
| 260 |
_aMéxico : _bMcGraw Hill , _c2009. |
||
| 300 | _a709 p. | ||
| 650 | 0 | 4 |
_2LEMB _xMERCADEO _xMERCADEO DE SERVICIOS _xSERVICIO AL CLIENTE _xMERCADOTECNIA _9980 |
| 942 |
_2ddc _cBK |
||
| 999 |
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